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Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQs)
1. How do I download my course materials(s)?
2. How many times may I take a test?
3. Are these continuing education courses valid for LVNs, PNs, and NPs?
4. How long do I have to complete the test?
5. How do I receive my certificate?
6. How do I send my answer sheet?
7. Do I have to pay again if I fail to pass the test?
8. What if I work in multiple states and have multiple state licenses?
9. What options to I have to pay for my course(s)?
10. Can I print out a course to read at my leisure?
11. Are you approved in Kentucky? What is your Kentucky Provider Number?
12. How can I obtain an extra copy of my certificate?



1. How do I download my course materials(s)?
The easiest way to download course material(s) for a purchased course is from our server. Go to My Courses and click on the appropriate course name. You may also refer to the email titled Order Process which was sent to your email address at the time of purchase. Use the link(s) available under step 1 to download the material. If you continue to experience difficulty downloading a course, Contact Us immediately.
 
2. How many times may I take a test?
You may take the test an unlimited number of times until the course is passed--all at no additional cost!
 
3. Are these continuing education courses valid for LVNs, PNs, and NPs?
Yes. Medical Education Systems, Inc. is an accredited provider of continuing education for all areas of nursing.
 
4. How long do I have to complete the test?
Courses must be completed within six months from the date of purchase. For more information on our policies, please see our page on Shipping & Returns
 
5. How do I receive my certificate?
If you chose the online shipping delivery method, then a certificate of completion is instantly available upon passing a course test. To view this certificate, go to My Courses and select the appropriate test. If you have chosen to receive the course via USPS, then you have the additional option of mailing back a completed answer sheet (answer sheets are shipping with the course materials). Should you chose this option, your certificate will be mailed or faxed to you (as per your selection on the answer sheet).
 
6. How do I send my answer sheet?
If you chose the online shipping delivery method, then you may easily submit an answer sheet by going to My Courses and click on 'take test'. If you chose the USPS shipping method, you have the same option, plus the additional option of mailing back in an answer sheet.
 
7. Do I have to pay again if I fail to pass the test?
Absolutely not! Should you fail to pass a course, you may retake the test as many times as is necessary to get a passing score. If the test was taken online, then you are immediately notified whether or not you passed. If you mailed in your answer sheet, we will notify you immediately and let you know the best course of action.
 
8. What if I work in multiple states and have multiple state licenses?
The sign-up process only allows for once license. However, once you have created an account and logged in, you may change your Account Information. Among other options is the ability to change your license number for multiple states.
 
9. What options to I have to pay for my course(s)?
Medical Education Systems, Inc. accepts checks and money orders, as well as Visa, Mastercard, Discover, and American Express. To pay by check or money order, simply select the 'Check/Money Order' payment option when checking out. Please note that if you are paying by check or money order, your certificate will not be available until after your check/money order has been received. Payment may be remitted to:

Medical Education Systems, Inc.
P.O. Box 83939
San Diego, CA 92138

Please be sure to include the order ID number on your check. The order ID number may be found during the checkout process or in the email titled 'Order Process'
 
10. Can I print out a course to read at my leisure?
Yes. Once you have purchased a course, the course or courses will be emailed to you. They are available in PDF format. Once you have downloaded or opened the course, you may print it out for your own convenience or read it online. Once you are ready, you can log back into the website to take the test.
 
11. Are you approved in Kentucky? What is your Kentucky Provider Number?
Medical Education Systems, Inc. is an approved provider for respiratory continuing education by the Kentucky Board of Respiratory Care. Our provider number is 144.
 
12. How can I obtain an extra copy of my certificate?
If you chose to complete your course(s) online, additional certificates are available at no extra charge by viewing your Course History. For $10, an additional copy of a past or current certificate will be mailed to you.
 
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Medical Education Systems, Inc. P.O. Box 81831 San Diego, CA 92138-3939 Toll Free: 1-877-295-4719 Local: (619)295-0284 Fax: (619)295-0252 Email: info@mededsys.com